https://api-us.engagor.com/{account_id}/inbox/cases
Returns cases from the Inbox together with the mentions linked to them (for a certain filter).
| Param | Description | Required | Default Value |
|---|---|---|---|
filter |
A filter query string. | No | |
date_from |
Date range start. Filters on the `date.published` field of the case. ISO 8601 formatted date, defaults to 28 days ago. | No | |
date_to |
Date range end. Filters on the `date.published` field of the case. ISO 8601 formatted date, defaults to now. | No | |
topic_ids |
Comma separated list of topic ids to search in. If empty: default inbox selection for user. | No | |
page_token |
Paging parameter. (The amount of cases you can page back is limited to a total of 10000 cases. Adjust `date_from` & `date_to` to be able to get messages outside that limit.) | No | |
limit |
Amount of case conversations to return (default 20, min 0, max 100). | No |
(int) 20 |
sort |
How to sort the cases. The value of the sort parameter should be one of the following: "dateadd:desc" (Newest First), "dateadd:asc" (Oldest First), "followers:desc" (Followers), "timestamps.action_reply_first:desc" (First response time), "timestamps.action_reply_first_in_bh:desc" (First Response Time (during BH)), "timestamps.action_status_last:desc" (Resolve time), "timestamps.action_last_date:desc" (Most Recently Updated), "timestamps.action_last_date:asc" (Least Recently Updated), "priority:desc" (Highest Priority First), "priority:asc" (Lowest Priority First), "__random__" (Random), "timestamps.action_first:desc" (First action time), "timestamps.action_last:desc" (Last Action Time) | No |
paged_list of case_conversation items.